Legal

Privacy Policy

Last Updated: September 1, 2026

Effective Date: September 1, 2026

Last Updated: September 1, 2026

Leadfirst ("Leadfirst", "we", "us", or "our") is a product/service operated by Techwix Private Limited ("Company"). We respect your privacy and are committed to protecting the information you provide while using our website, applications, products, and services.

This Privacy Policy explains how we collect, use, store, process, and protect your information.

1. Information We Collect

Depending on how you use Leadfirst, we may collect the following information:

Account Information

Name
Email address
Mobile number
Company or business name
Billing information
Login credentials
Account and profile information

Lead and Form Data

Leadfirst is a lead collection and management platform. Information submitted by visitors through forms, landing pages, websites, or other connected sources may include:

Name
Email address
Phone number
Address
Business information
Enquiry details
Form responses
Other information voluntarily submitted by the visitor

The customer using Leadfirst is responsible for ensuring that they have an appropriate legal basis and required permissions to collect and process such lead information.

Payment Information

Payments may be processed through third-party payment gateways. We may receive transaction-related information such as:

Transaction ID
Payment status
Amount paid
Payment date
Payment gateway reference

We generally do not directly store complete debit/credit card numbers, CVV numbers, UPI PINs, or other sensitive payment credentials.

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Referring URLs
Log information
Cookies and similar technologies

2. How We Use Your Information

We may use collected information to:

Create and manage your Leadfirst account
Provide and operate our services
Process payments and subscriptions
Collect and manage leads
Send service-related notifications
Provide customer support
Improve our products and services
Monitor security and prevent fraud or abuse
Maintain system logs and backups
Communicate important account or service updates
Comply with applicable laws and regulations

We may also use aggregated or anonymized information for analytics, service improvement, and business purposes.

3. Lead Data

Leadfirst may process information submitted by visitors on behalf of our customers.

The business or organization using Leadfirst is generally responsible for:

Determining what information it collects
Providing appropriate notices to its users
Obtaining required consent where applicable
Using lead information lawfully
Responding to requests from individuals concerning their information

Leadfirst acts as a technology/service provider for such processing where applicable.

4. Third-Party Services

Leadfirst may integrate with or use third-party services, including:

Payment gateways
Email service providers
SMS providers
WhatsApp or communication providers
Analytics services
Advertising platforms
CRM platforms
Cloud hosting providers
Website platforms and form providers

Information may be shared with these providers only as reasonably necessary to provide the requested service or operate the platform.

Third-party services are governed by their respective privacy policies and terms.

5. Cookies

We may use cookies and similar technologies to:

Keep users logged in
Remember preferences
Improve website performance
Understand website usage
Maintain security
Analyze traffic and usage

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet-based system can be guaranteed to be completely secure. You acknowledge that transmission and storage of information online involves inherent risks.

7. Data Retention

We retain information for as long as reasonably necessary to:

Provide our services
Maintain your account
Meet contractual obligations
Resolve disputes
Maintain business and financial records
Comply with applicable legal requirements
Prevent fraud or abuse

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.

8. Data Sharing

We do not sell personal information as a standalone commercial product.

Information may be disclosed to:

Service providers
Payment processors
Hosting providers
Communication providers
Professional advisers
Government authorities where legally required
Law enforcement agencies where legally required
Successors or entities involved in a merger, acquisition, restructuring, or sale of business assets

9. International Data Processing

Some service providers used by Leadfirst may process information outside India. Where applicable, we take reasonable measures to ensure such processing is performed in accordance with applicable contractual and legal requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to your information
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Raise concerns regarding processing of your information

Requests can be submitted using the contact information provided below.

11. Children's Information

Leadfirst is intended for businesses and general users and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date. Continued use of Leadfirst after an update may constitute acceptance of the revised policy where permitted by applicable law.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Techwix Private Limited
Operating product: Leadfirst
Email: support@leadfirst.in

For privacy requests, please include sufficient information for us to identify your account or request.